Helpdesk Technician

Groupe Fournée Dorée- Boulangerie Lanthier – Canada

725 Avenue Lee, Baie-d’Urfé, QC H9X 3S3 et 58 Dominion St

Alexandria, ON K0C 1A0, Canada

Job type : Full time, Permanent

Bakery Lanthier, a subsidiary of the La Fournée Dorée group and producer of our famous brioche buns, is looking for a computer helpdesk technician to join our team at our Baie-D’Urfé and Alexandria plants. If you’d like to join a fast-growing family business and expand your skills in the industrial bakery sector, this is your chance. This is a full-time, day-shift position.

The role of the Helpdesk Technician is to troubleshoot and maintain computer equipment, including hardware, software and networks. He/she configures workstations according to user needs and ensures that they are working properly.

(Non-exhaustive list of tasks likely to be carried out in this position).

Responsibilities:

• Handles user requests via tickets or calls.
• Identifies and diagnoses malfunctions, breakdowns and defects in materials and equipment.
• Answers questions and implements any preventive solutions required.
• Passes on incidents to the relevant department, escalating the incident if necessary.
• Installs and maintains IT equipment in conjunction with the user.
• Provides technical assistance and training where necessary.
• Develops network architectures for the information system.
• Installs and configures infrastructures (physical and virtual servers, networks, telephony, storage, messaging and security).
• Supervises the operation of network equipment at all times, in real time.
• Manages access rights to servers and applications according to user profiles and rights.
• Monitor contracts with suppliers and service providers.
• Plans and coordinates work and/or interventions (maintenance, servicing and/or installation of materials, tools, equipment, systems, etc.).

Qualifications and Skills:

• Degree in computer science combined with a minimum of 2 years’ relevant experience
• Knowledge of computer networks and telecommunications
• Knowledge of operating systems
• Available to support the organization’s two sites
• Good communication skills
• Bilingualism (French and English)
• Teamwork and respect for others

Language:

• English (Desirable)
• French (Mandatory)